About Us

Mission Statement

Finger Lakes Community Health strives to ensure high quality, comprehensive healthcare in the communities we serve with an emphasis on underserved and special populations.

 

Finger Lakes Community Health, founded in 1989, is a Federally Qualified Health Center and a provider of health care for agricultural workers. We have since expanded our services to provide comprehensive health care for everyone, with numerous centers in the region.  To us, building a healthy community is not simply a matter of providing health services, but of being true champions for wellness.  Our Community Outreach Advocates work directly with the community to ensure that people are aware of our services,   to provide education about preventive care, and to affect policies that help improve access and quality of care.

We are also champions for the patient. Our bilingual Patient Advocates are certified medical interpreters who help patients with transportation, housing assistance, financial advocacy, free lunch programs  and other issues that improve their quality of life and access to care.

We have bilingual Insurance Enrollers who can assist you with insurance forms, Medicaid, and Child Health Plus Enrollment. We also have Patient Navigators who help guide patients through the healthcare system, including obtaining health insurance and referrals, making appointments, following-up, and ensuring you feel comfortable throughout every step of the healthcare process.  We can also refer to you providers of prenatal care, eye care, and other areas of specialization within the community.

Patient Centered Medical Homes

Patient-centered, team-based care is at the heart of everything we do.  Treating the whole patient collaboratively, focusing on wellness and prevention, and coordinating primary care have been proven to reduce healthcare costs and keep patients healthier, longer. This is particularly important among rural populations  that have higher rates of preventable conditions such as diabetes, obesity, and injury,  as well as high-risk health behaviors such as smoking and poor diet.

Our Geneva, Penn Yan, Ovid, and Sodus Community Health Centers have been designated as Level 3 Certified Patient-Centered Homes by the National Committee on Quality Assurance—the highest lREC_PCMH11evel of recognition for excellence in comprehensive primary care. The patient-centered model emphasizes care coordination and communication with patients to lower costs and improve the patient experience.

A majority of our Board of Directors are current patients (exceeding FQHC requirements). This gives us an invaluable perspective on how to improve the patient experience.

Finger Lakes Community Health Board of Directors

Finger Lakes Community Health is governed by a Board of Directors consisting of 12 members, 8 of whom are current users of FLCH services.  The FLCH Board of Directors maintains appropriate authority to oversee the operations of the Health Center program which includes:  the approval of services provided and hours of operation, supervision of the CEO and the approval of budgets.   The FLCH Board of Directors meets every month at the Geneva site.

Having a board of directors is part of the governance requirements for a Community & Migrant Health Center. Section 330(j) (3) (H) stipulates that a federally funded Community/Migrant Health Center must demonstrate that “…the center has established a governing body which:  is composed of individuals, a majority of whom are being served by the center and who, as a group, represent the individuals being served by the center.”

Our Mission and Vision is important to us

Mission Statement

Finger Lakes Community Health strives to ensure high quality, comprehensive health care to the people in the communities that we serve with an emphasis on underserved and special populations.

 Vision Statement

To be the provider of choice for comprehensive healthcare and an advocate for services that improves the quality of life for diverse and underserved populations.

 

FTCA Deemed Organization (2003) 

The Federally Supported Health Centers Assistance Act of 1992 and 1995 granted medical malpractice liability protection through the Federal Tort Claims Act (FTCA) to HRSA-supported health centers. Under the Act, health centers are considered Federal employees and are immune from lawsuits, with the Federal government acting as their primary insurer.